Tsukimi.co FAQ

Answers to common questions about ordering from Tsukimi.co, product authenticity, shipping in Lebanon, preorders, product condition, and returns.

Are your products original?

Tsukimi.co specializes in official anime, manga, game, and Japanese character merchandise sourced from Japan and trusted suppliers. If an item has a special condition, is no-box, vintage, pre-owned, or otherwise differs from standard retail condition, that information is stated on the product page.

Where do you ship?

Our current online-store shipping coverage is Lebanon. Available delivery options and charges are shown at checkout.

How long does delivery take?

Delivery timing varies by destination, courier conditions, weekends, holidays, and item availability. Any estimate shown at checkout or on a preorder product page should be treated as the most relevant estimate for that order.

What happens with preorders?

Preorder release and arrival dates are estimates and may change because of manufacturers, suppliers, or international shipping. If a product has special preorder conditions, they are stated on its product page.

What does “NO BOX” mean?

“NO BOX” means the item does not include its original retail box. Please review the product title, description, and photos before purchasing.

Can I return an item?

Returns and refunds are reviewed case by case and in accordance with applicable consumer law. Please contact us before sending anything back. Sealed blind boxes, blind bags, cards, or other sealed collectibles that have been opened may not be eligible for a change-of-mind return.

What if my order arrives damaged or incorrect?

Contact us promptly at tsukimilb@gmail.com with your order number and clear photos of the item and packaging. We will review the issue and help with the appropriate next step.

Can I cancel an order?

If you need to request a cancellation, contact us as soon as possible. Orders that have already been processed, dispatched, or specially ordered may not be cancellable. Preorders may have additional conditions stated on the product page.

How can I contact Tsukimi.co?

Email us at tsukimilb@gmail.com or use our Contact page.

Store policies

Please also review our Shipping Policy, Refund Policy, Privacy Policy, and Terms of Service.