Refund Policy

Damaged, defective, or incorrect items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us promptly at tsukimilb@gmail.com and include your order number plus clear photos of the item and packaging.

Returns

Returns and refunds are reviewed case by case and in accordance with applicable consumer law. Please contact us before sending anything back; unauthorized returns may not be accepted.

Items should be returned in the condition in which they were received unless the issue itself is damage or a defect.

Sealed collectibles

Sealed blind boxes, blind bags, cards, and other sealed collectibles that have been opened may not be eligible for a change-of-mind return.

Condition-specific items

For no-box, pre-owned, vintage, or condition-specific items, the condition stated and shown on the product page forms part of the purchase description.

Preorders

Preorder and special-order items may have separate cancellation or refund conditions stated on the product page.